About Amazon
Amazon is a leading global eCommerce platform, renowned for its vast product range including electronics, books, and household items. Known for fast shipping and excellent customer service, Amazon ensures a seamless shopping experience. This guide highlights essential tracking methods to monitor your Amazon orders effectively. Learn how to utilize Amazon tracking numbers and TBA tracking, and discover steps to take if your package is missing.
How to Track Your Amazon Order
Tracking your Amazon order is simple and straightforward. Here’s how you can do it:
Track via Amazon Website or App
1. Sign in to your Amazon account.
2. Navigate to "Your Orders."
3. Select the order you want to track and click "Track Package." You’ll be able to view real-time updates about your package’s location and estimated delivery time, helping you to track your Amazon package from dispatch to delivery.
Tracking with a TBA Number
If your tracking number starts with "TBA," it means your package is being delivered by Amazon Logistics, Amazon’s in-house delivery network. These tracking numbers are unique to Amazon and can only be tracked through Amazon’s platform, not on third-party websites. This method offers precise updates on your package’s journey, ensuring that you always have the latest information.
Tracking Amazon Orders Without Logging In
Since April 2021, Amazon requires customers to be logged in to access tracking information. This measure was introduced to enhance security and protect your order details, but it also means that tracking Amazon orders without logging in is no longer an option.
What to Do if Your Amazon Package Isn’t Delivered
Sometimes, even with Amazon's highly efficient delivery system, issues can arise. Here’s what to do if your package hasn’t been delivered:
Check for Delivery Attempts
● Look for any notices of attempted delivery.
● Check the delivery location, mailbox, or any secure place where packages might be left.
● Ask neighbors if they received the package on your behalf.
Verify Delivery Confirmation Photos
Amazon often provides a photo of the delivery location. If available, check this photo to ensure your package was delivered to the correct place.
Wait 36 Hours
If you can’t find your package, wait 36 hours before contacting Amazon or the seller. Sometimes packages marked as "delivered" may show up shortly afterward.
Why is My Tracking Information Missing?
If your Amazon tracking number isn’t showing any information, it could be due to several reasons:
Delayed Scans
The first scan might not happen until the package reaches a regional hub close to the destination. This can occur when shipping volumes are high, causing delays in tracking updates.
Bulk Processing
During peak periods, packages might be processed in bulk, delaying the first scan until they arrive at the final destination.
Missing Tracking Information for Certain Shipments
For some orders, particularly those shipped the same day, tracking information might not be available immediately. In these cases, it’s best to wait a few hours and check again.
Understanding Amazon Logistics Tracking
Amazon Logistics is a network that allows Amazon to manage deliveries in-house, providing more control and efficiency. Packages handled by Amazon Logistics often have tracking numbers starting with "TBA," "TBM," or "TBC." These tracking numbers can only be tracked on Amazon’s platform. For international packages, particularly those from China, the tracking number may start with "LX," "RX," or "UX," indicating it was shipped via China Post. These numbers can be tracked on third-party websites like 17TRACK.
Resolving Issues with Undelivered Packages
Several factors might lead to a package being marked as undeliverable:
No Secure Location
If there’s no safe place to leave the package, such as a hidden area protected from the weather, Amazon may mark it undeliverable.
Inaccessible Delivery Location
If Amazon can’t access your delivery location (e.g., no access code, call box number), the package may be returned.
Overly Large Packages
Items too large for a P.O. Box may be marked undeliverable. If this happens, you should contact the seller for a refund or replacement.
Tracking Amazon Orders from China
Amazon sellers typically ship your orders from China using Equick, China Post, or YunExpress.
Our tracking service can track packages from any Chinese courier/postal company. Simply enter your Amazon tracking number in the package search field above.
How do I track an Amazon package someone else bought for me?
You'll need to ask the person who bought the item for either the tracking number or Amazon order number. Then, you can safely track your package by entering either the Amazon order number or tracking number in the search field above.
The person who purchased the item will receive a tracking number. You can track Amazon packages using the order number even without a tracking number.
Amazon USPS Tracking
Tracking Amazon USPS deliveries is straightforward: go to the "My Orders" page on Amazon's website, click the "Track Package" button next to the order you want to track, then scroll to the bottom of the shipment details page to find your USPS tracking number. Then simply enter it into the USPS package search field at the top of this page.
Amazon USPS Tracking Number Not Working
If the USPS website doesn't recognize your tracking number from Amazon, it might be because a mail forwarding company (like DHL eCommerce) picked up your package outside the US and is transporting it to America. You won't be able to track it on the USPS website until the mail forwarding company hands your package over to USPS.
Alternatively, the number might take up to 48 hours to enter the USPS tracking system.
You can track your package from any departure country to the US using our universal package tracking service.
Amazon China Post Tracking
Amazon China Post tracking numbers typically look like Lx123456789CN, Rx123456789CN, or Ux123456789CN. This is a relatively slow and inexpensive shipping method, taking 15 to 35 days to arrive.
To track a China Post tracking number shown on your Amazon order shipping details page, simply enter it into the package search bar above and click "Track Package."
Amazon UPS Tracking ID Not Working?
If your tracking number is invalid or showing errors, it might be because the courier hasn't picked up your package yet or hasn't scanned it as received. Please wait up to 24 hours for the courier to record your tracking number. If you're still having issues after 24 hours, you can contact your Amazon seller.
UPS tracking numbers for packages within the United States typically start with "1Z" followed by 16 digits.
Amazon Package Tracking Statuses
When you place an order online, it goes through various stages before reaching you. Each stage has a specific status that helps you track the progress of your order. Understanding these statuses can give you a clearer idea of where your order is in the delivery process. Here's a breakdown of common order tracking statuses and their meanings:
| Tracking Status | Status Description |
|---|---|
| Arriving | usually followed by a date. Your package is on its way to you |
| Out for delivery | your package will be delivered today |
| Delivered | your package has been delivered, and might be in your safe space |
| Undeliverable | your package could not be delivered, and will be returned to Amazon. When we receive it, we will automatically issue you a refund. |
Amazon Package Tracking Solving delivery problems
| Delivery problems | What to do |
|---|---|
| Order hasn't shipped yet | if you're expecting the package today and don't see a status update, that's normal. Depending on the carrier, items may ship the same day they're delivered |
| Order is delayed | things like weather and traffic can cause delivery delays. Most late parcels arrive within 48 hours of the estimated delivery date. If the order has already been shipped, you can't cancel it |
| Missing package | if your package shows as delivered but you haven't received it, go to find a missing package that shows as delivered |
| Missing items | if you received a package that's missing an item, it may have been shipped separately. Check Your Orders, then go to find a missing item |
