About DHgate
DHgate connects global buyers with Chinese wholesalers, offering a vast array of products including electronics, apparel, and more at wholesale prices. Enjoy secure transactions and reliable shipping with DHgate, a leading platform for B2B eCommerce, facilitating efficient trade and commerce worldwide.
How do I track my DHgate order?
You can track your DHgate order using two simple methods:
Using This Tracking Page:
- Enter your tracking number in the input box on this page.
- Click the "Track my order" button to get real-time updates on your package status.
Visiting the 17TRACK Website:
- Go to the 17TRACK tracking page.
- Enter your tracking number in the search bar at the top of the homepage.
Click the "Track" button to view the latest information on your shipment.
How to find your tracking number?
Your tracking number can usually be found in several places:
- Order Confirmation Email: When you place an order, DHgate sends a confirmation email that includes your tracking number.
- Shipping Notification Email: Once your order has been shipped, you will receive a shipping notification email containing the tracking number.
- DHgate Account: Log in to your DHgate account, go to "My Orders" and select the order you want to track. The tracking number will be listed there.
- Shipping Label or Receipt: Check the shipping label or receipt you received with your package. The tracking number is usually printed there.
- Contact Shipping Carrier: Reach out to the customer service of the shipping carrier with your order details. They can provide you with the tracking number.
How to track DHgate order without tracking number?
If you do not have a tracking number, you can still track your order by:
- Contacting DHgate Customer Service: Reach out to DHgate's customer service with your order details, such as order number, email address, and shipping address. They can provide you with the tracking number.
- Checking Your DHgate Account: Sometimes, the tracking number is updated in your order details in your DHgate account even if you did not receive an email notification.
- Using Order Reference Number: Some brands allow tracking with the order reference number instead of the tracking number. Check the DHgate website or contact their support for this option.
DHgate Shipping tracking
DHgate collaborates with cross-border carriers for package delivery. Their main partners include Hong Kong Post, China Post, EMS ePacket, FedEx, UPS, USPS, DHL, and Singapore Post among others.
Overall, for packages destined for distant countries, the estimated average delivery time is approximately 2 to 15 working days. Depending on the chosen shipping method (and/or unforeseen events), this time can extend up to 45 days.
DHgate Shipping Times by Carrier and Destination
| Carrier | United States | United Kingdom | Australia | Canada |
|---|---|---|---|---|
| China Post | 15-40 days | 10-30 days | 14-41 days | 11-28 days |
| ePacket | 1-15 days | 6-16 days | 7-15 days | 6-17 days |
| DHL | 1-20 days | 2-25 days | 2-7 days | 2-7 days |
| FedEx | 1-7 days | 2-7 days | 3-9 days | 3-10 days |
| TNT | 2-9 days | 1-7 days | 2-7 days | 2-8 days |
| UPS | 1-11 days | 2-8 days | 3-7 days | 1-8 days |
