EMS (Express Mail Service) Tracking

EMS (Express Mail Service) is a global delivery network operated by the postal operators of the Universal Postal Union (UPU), connecting 175 countries and territories around the world. It is designed for the international shipment of documents and merchandise. As a priority express service, EMS is given precedence over other postal services, ensuring faster delivery times. One of its key strengths is convenience; the EMS global network boasts the most customer access points globally, largely due to its extensive use of Post Office counters. This network also ensures the largest last-mile coverage worldwide, making EMS uniquely positioned to reach every business and individual globally, supported by a robust postal delivery network.

The EMS Cooperative plays a crucial role within this framework. It's a body of the UPU, consisting of over 170 member countries collaborating to provide the high-speed EMS service. The Cooperative's structure includes the General Assembly (comprising all member countries), the EMS Cooperative Board (with nine elected members), and the EMS Unit, which serves as the executive arm and operates from the International Bureau of the UPU. The UPU itself is an inter-governmental organization and a central forum for cooperation among governments, postal services, and other stakeholders in the global postal sector. It focuses on maintaining the universal postal network, setting rules for international mail exchange among its 192 member countries, and enhancing service quality for customers.

• Tracking EMS Package on their website

Step 1: Visit the EMS tracking website and enter your 13-digit alphanumeric tracking number in the provided field. To ensure accurate tracking, enter this number exactly as it appears, including all digits and letters.

Step 2: After entering your number, click the 'Track' button to receive real-time information about your package's location, journey through various transit stages, and estimated delivery time.

• Tracking EMS Package on 17TRACK

Step 1: Get your tracking number; you can find it in the receipt, outer packing of the package or the email;

Step 2: Enter your tracking number and click on track.

Step 3: View the tracking results.

Important Note: While it’s rare, there may be times when your parcel tracking number isn't immediately recognised. If this happens, simply choose your carrier manually from the list provided. This method ensures a tracking accuracy rate of up to 99.9%. You’ll find the 'Carrier' option just above the 'TRACK' button for easy access.

Additional Features (Optional):

• Notifications: Sign up to receive status updates for your package via email. Stay informed with these handy alerts.

• Tracking History: Save the page for future reference, or create a free account to easily manage multiple international tracking numbers.

Mobile App:

For even more convenience, download the 17TRACK mobile app available for both iOS and Android. It's accessible on the APP Store, Google Play Store, and as an Android PKG, allowing you to track your parcels right from your smartphone.

• In most cases, the shipper or the online retailer from whom you've purchased a product will provide you with this tracking number or ID.

• When you buy something online, this tracking information is often included in your order confirmation email or in a separate shipment tracking update.

• Suppose you don't find the tracking number or ID in these communications. In that case, it's advised to contact the shipper or the online store for further details.

The EMS tracking number format typically consists of 13 characters, following a specific structure to ensure unique identification for each package. This format generally includes:

Two Capital Letters at the Beginning: The tracking number usually starts with two capital letters. The first letter is often an "E", signifying "Express mail". This is followed by another capital letter.

Nine Numerical Digits: The tracking number includes nine digits after the initial two letters. These digits represent a unique serial number for the package.

Two Capital Letters at the End: The tracking number concludes with two capital letters. These letters usually represent the country code of the origin postal service, such as "NZ" for New Zealand or "CN" for China.

Here are a couple of examples to illustrate the format:

• "EX123456789US": In this tracking number, "EX" denotes Express mail from the United States. The sequence "123456789" is the unique identifier for the shipment, and "US" indicates that it originated from the United States.

• "EA987654321JP": "EA" signals an express mail item from Japan. The number "987654321" is a distinct identifier for this package, with "JP" signifying Japan as the country of origin.

Each EMS package is assigned a unique tracking number before shipment, enabling it to be tracked throughout its journey. This format and the unique number help in accurately monitoring the movement and status of the package in real time.

Ensure that you've input the correct tracking number using the proper format. Suppose you encounter issues with your tracking ID. In that case, we recommend contacting your shipper or the online store where you made your purchase.

EMS shipping delivery time varies based on several factors, such as the destination, the specific postal service offering EMS, the parcel's size and weight, and the mode of transportation. Generally, EMS delivery takes about 2 to 5 business days for parcels delivered within the same continent. Shipments to the United States usually arrive within 5 to 7 business days. More remote destinations may experience longer delivery times, typically around 10 to 12 business days. However, these timeframes are averages, and actual delivery times can vary, so it's recommended to use a tracking system for more precise information on your specific shipment.

To contact EMS (Express Mail Service) for inquiries or assistance, contact your local EMS operator. The contact information for each country's EMS service can be found on the EMS website

On the site, there is a directory or a search function where you can find the contact details for the EMS operator in your specific country. This includes phone numbers, email addresses, and sometimes physical addresses.

Please note that the EMS Cooperative Unit and the Universal Postal Union (UPU) do not provide tracking information over the phone.