About Tuambia
Tuambia is an online platform designed to allow people, particularly those living outside of Cuba, to send essential products to their loved ones in the country. Founded in 2022, Tuambia offers a wide range of products, including food, household items, appliances, and personal care products.
How do I track my Tuambia order?
You can track your Tuambia order using two simple methods:
Using This Tracking Page:
- Enter your tracking number in the input box on this page.
- Click the "Track my order" button to get real-time updates on your package status.
Visiting the 17TRACK Website:
- Go to the 17TRACK tracking page.
- Enter your tracking number in the search bar at the top of the homepage.
Click the "Track" button to view the latest information on your shipment.
How to find your Tuambia tracking number?
To find your Tuambia tracking number, here are the steps you can follow:
- Check Your Email: Once your Tuambia order ships, you’ll usually get a shipping confirmation email. Search your inbox for an email with a subject like "Your order has shipped" or "Tuambia shipping update." The tracking number is typically in the email, often with a clickable link to the carrier’s tracking page.
- Log Into Your Tuambia Account: Go to tuambia.com or open the Tuambia app, sign in, and head to "My Orders" or "Order History." Locate your recent order and click on it—if it’s shipped, the tracking number should be there.
- Review the Order Confirmation: After placing your order, Tuambia sends a confirmation email with your order details. While it won’t have the tracking number initially, replying to this email to ask for an update might prompt them to send it once the order ships. Check for any status links in the original email too.
- Contact Customer Support: If you’re still unable to find it, email Tuambia’s support or use the customer service options on their website/app. Give them your order number, the email you used, or your name, and they’ll provide the tracking number. They’re generally quick to reply.
How to track Tuambia order without tracking number?
If you don’t have your Tuambia tracking number, you can still track your order using these methods:
- Log Into Your Tuambia Account: Visit tuambia.com or open the Tuambia app and sign in with your account credentials. Navigate to the "My Orders" or "Order History" section. Find your order in the list—it should display the current status even without a tracking number. This works if you created an account during checkout.
- Check Your Order Confirmation Email: When you placed your order, Tuambia sent a confirmation email with your order number and details. While it won’t include a tracking number until the order ships, it might have a link to check your order status on their site. Search your inbox for "Tuambia" or "order confirmation." If it’s shipped, the status might be updated there.
- Contact Customer Support: Reach out to Tuambia’s support team via email or through the app/website’s customer service options. Provide your order number, the email you used to order, or your name and shipping address. They can look up your order and give you the status or tracking number.
- Reply to Payment or Confirmation Emails: Since Tuambia focuses on deliveries to Cuba, they might require payment confirmation. If you’ve emailed them payment details, reply to that thread asking for a status update—they’ll likely respond with the latest info.
Tuambia Shipping Times by Carrier and Destination
Carrier | Service | Destination | Shipping Time | Notes |
---|---|---|---|---|
USPS/Cuban Courier | Standard Shipping | Havana | 5-10 business days | From Miami; USPS to Cuba, then Correos de Cuba; customs adds 2-5 days |
USPS/Cuban Courier | Standard Shipping | Other Provinces | 7-14 business days | Longer Cuban transit; rural may hit 14 days; customs delays |
UPS/DHL/Cuban Courier | Express Shipping | Havana | 3-7 business days | Faster from Miami; $15-$25; same-day if before noon EST; customs 2-5 days |
UPS/DHL/Cuban Courier | Express Shipping | Other Provinces | 5-10 business days | Extra time for Cuban delivery; rural delays; express cost applies |