UniUni Tracking

About UniUni Tracking

UniUni provides customers with the most reliable, cost-effective, and proactive shipping experience while ensuring fair compensation for workers and drivers. The company has grown rapidly in just a few years, continuously innovating its service model to make it more efficient, dependable, and sustainable.

How do I track my UniUni Package?

You can track your UniUni packages in two main ways: use the official tracking page or third-party platforms like 17TRACK. If you choose to use a third-party tracking page, 17TRACK would be a good choice. Also, you can track your packages from UniUni. Here are the details:

Track UniUni Packages from the Official Website

Step 1: Visit the official tracking page of UniUni.

Step 2: Locate the "Track Your Shipment" or similar section on the homepage. This could be in the top right corner, bottom left of the page, or another prominent location.

Step 3: Input your unique tracking number, Shipment ID, PRO number, or Order ID in the designated field.

Step 4: Click on the "Track" or similar button to get the detailed info.

Using 17TRACK ’s Tracking Page for UniUni Packages

Easily track your UniUni parcels using 17TRACK, a precise and comprehensive logistics tracking platform.

Step 1: Enter your UniUni Tracking Number.If you have multiple globle tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.

Step 2: Click the "TRACK" .

Step 3: View your Tracking Information. You will see detailed tracking information including the current status, location history, and expected delivery date.

I've ordered an item, and there are no updates on my tracking number. How can I find out the ETA?

When a customer places an order, vendors require time to process and prepare the package for shipping before handing it over to UniUni. During this period, vendors update the package status. UniUni can only provide accurate estimated time of arrival (ETA) after receiving the package from the vendor. If a tracking number hasn't been updated, it may indicate that the vendor is still processing the order. Customers are advised to contact the vendor directly for the latest status of their shipment. Once UniUni receives the package, they will update the tracking information and provide an ETA.

My parcel status says misrouted, what does that mean?

This means your package was accidentally sent to another warehouse in a different city during the sorting process. Once the package arrives at this location, it will be forwarded by either Canada Post or USPS to complete delivery to the destination address. This process happens automatically, and no action is required on your part. Unfortunately, your package will be delayed due to this error. However, when the package status shows "Transfer Complete," you can be assured that it is en route to its destination.

My package was delivered to the wrong address, is lost/stolen, or is missing. What should I do?

If you haven't received your package, or if it was delivered to the wrong address, lost, stolen, or missing, please follow these steps:

1. Verify Delivery Status: Interact with our chatbot at www.uniuni.com to verify your package status. If the chatbot identifies an issue, it will create a support ticket for you.

2. Check with Others: Verify with neighbors, building management, or mail room/lobby staff if the package was misplaced.

What should I do if my package arrives damaged or was mishandled?

If your package is damaged or mishandled upon receipt, please follow these steps:

1. Document the Damage: Take clear photos of the damaged package and its contents.

2. Submit a Support Ticket: Visit www.uniuni.com/support/ to submit a ticket. Please include your tracking number, damage photos, and a detailed description of the issue.

3. Investigation: Our team will investigate the issue and work towards a resolution. Providing all relevant details will help us resolve the matter quickly and effectively.