Purolator Tracking

Purolator Tracking

Purolator is a leading integrated freight, package and logistics provider, delivering packages to, from and within Canada. With our Canadian reach and U.S. expertise, we’ve continuously raised the bar for supply chain solutions for over six decades.

With one of the most extensive networks in Canada, we reach some of the most remote locations, helping businesses to deliver their promises and drive results through customized shipping and supply chain solutions.

How do I track my purolator packages?

You can track your purolator packages in two main ways: use the official tracking page or third-party platforms like 17TRACK. If you choose to use a third-party tracking page, 17TRACK would be a good choice. Also, you can track your packages from purolator. Here are the details:

Track Purolator Packages from the Official Website

Step 1: Visit the official tracking page of Canada Post.

Step 2: Locate the "Track your delivery".

Step 3: Input your purolator tracking number in the tracking bar.

Step 4: Click on the "Track" to get the detailed info.

Using 17TRACK’s Tracking Page for Purolator Packages

Easily track your purolator parcels using 17TRACK, a precise and comprehensive logistics tracking platform. It integrates with over 2,544 carriers like USPS, UPS, FedEx, DHL and others. Here's how to use it:

Step 1: Enter your Purolator Tracking Number. If you have multiple globle tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.

Step 2: Click the "TRACK".

Step 3: View your Tracking Information. You will see detailed tracking information including the current status, location history, and expected delivery date.

How to find purolator tracking number​?

To find your Purolator tracking number, you can use the following methods:

1. Shipping Label: Look for the tracking number on the shipping label, typically located near the barcode.
2. Confirmation Email or SMS: Check the confirmation email or text message you received after booking your shipment. These communications usually include the tracking number.
3. Purolator Account: If you have a Purolator account, log in to view your shipping history. Your tracking numbers for past shipments will be listed here.
4. Sender Information: If you're waiting for a package, contact the sender (such as a retailer or company) to get the tracking number they used when shipping your order.

What does a purolator tracking number look like​?

Purolator tracking numbers typically follow specific formats, including:

1. Numeric Only: 12 digits (e.g., 608301544805).
2. Alphanumeric Format: A combination of three letters followed by nine numbers (e.g., VDM003751037, ANR123456789).

How can I resolve an invalid Purolator tracking number?

If you encounter an invalid Purolator tracking number, follow these steps to resolve the issue:

1. Verify the Tracking Number: Double-check that you've entered the tracking number correctly. Make sure there are no spelling errors or missing digits.
2. Check Purolator International: Sometimes, the standard Purolator Canada website may not recognize the tracking number. Try entering your tracking number on the Purolator International website, as it may be better updated and able to identify your shipment.
3. Contact Customer Service: If the tracking number is still invalid, contact Purolator customer service for assistance. You can call 1-888-SHIP-123 or use their online chat feature. Provide them with your tracking number and any relevant shipping details.
4. Check with the Sender: If you received the tracking number from a retailer or sender, contact them to confirm that the number is correct and that the package has indeed been shipped.
5. Monitor Delivery Attempts: In some cases, a package may have been delivered or attempted to be delivered without the tracking status being updated. Check for any delivery notices or delivery attempts that may not have been recorded in the system.

How to track a purolator package without tracking number?

To track your Purolator package without a tracking number, you can use a PIN or reference number. Here's how:

1. Visit Purolator's Tracking Page: Go to Purolator's official website and navigate to the tracking section.
2. Use PIN or Reference Number: Instead of a tracking number, you can enter the PIN or reference number associated with your shipment. This option is available on the Purolator tracking interface.
3. Contact Customer Service: If you don't have a PIN or reference number, you can contact Purolator customer service for assistance. They may be able to help locate your package using other details, such as your order information or sender details.
4. Check with the Sender: If you're waiting for a package, contact the sender (such as a retailer or company) to get any additional information about your shipment.

Is there a difference in tracking between Purolator Canada and Purolator International?

Purolator Canada Tracking

• Domestic Operations: Purolator Canada primarily handles domestic freight within Canada. It provides extensive tracking services for packages nationwide, ensuring detailed updates throughout the shipping process.
• Guaranteed Delivery: Many of their services come with delivery time guarantees, meaning customers can expect their packages to arrive within specific timeframes. If a package isn't delivered on time, customers may be eligible for a refund.

Purolator International Tracking

• International Services: Purolator International specializes in cross-border shipping, particularly between the United States and Canada, as well as shipping between more than 210 other countries. Their tracking system is designed to handle complex international logistics.
• Advanced Tracking Features: International services offer advanced tracking options that can integrate with business IT systems. This can provide more sophisticated tracking capabilities compared to standard domestic services.

Customized Solutions: Purolator International also offers tailored logistics solutions and provides specialized customer service approaches for international shipping businesses, which may include more detailed tracking information and support.