OnTrac Tracking

About Ontrac

OnTrac, originally known as LaserShip and founded in 1991, has evolved into a leading regional parcel carrier in the Western U.S. Headquartered in Chandler, Arizona, the company initially served California and has since expanded to Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. OnTrac is renowned for its last-mile delivery services, especially in e-commerce, catering to over 60 million consumers across 31 states. Their cutting-edge package tracking services offer customers convenience and real-time updates, making parcel tracking effortless. OnTrac's commitment to timely and reliable delivery solutions, encompassing everything from overnight to same-day services, makes it an ideal partner for businesses and individual customers alike

How do I track my OnTrac Package on 17TRACK?

Step 1: Get your tracking number, you can find it in the receipt, outer packing of the package or the email;

Step 2: Enter your OnTrac tracking number and click on track.

Step 3: View the tracking results.

Where can I find OnTrac tracking number?

To locate your OnTrac tracking number, you can check several places:

Shipment Notification Email: The tracking number is often included in the email you receive when your order is shipped.

Order Page: If you made an online purchase, the tracking number might be listed on the order or purchase history page of the retailer's website.

Physical Documents: Look on your copy of the manifest, waybill, or shipping report. The tracking number is typically listed there.

Retailer or Sender: If you're unable to find the tracking number in the above places, contact the retailer or sender of the package for this information.

What does my OnTrac Tracking number look like?

The format of an OnTrac tracking number can vary, but it usually consists of one alphabetic character followed by 14 numeric characters. Common formats include:

1. Starting with "D" followed by 14 digits, for example, D10014055123456.
2. Starting with "C" followed by 14 digits.
3. Other variations can start with "1LS", "LS", "LX", or "BN".

It's important to note that there might be other formats as well, particularly for special types of shipments or services. For the most accurate information, you should refer to the tracking details provided by the sender or OnTrac itself.

How long is OnTrac Delivery Time?

Ontrac is a regional transportation company that specializes in ground delivery services within the United States, particularly in the states of California, Nevada, Arizona, Utah, Colorado, Oregon, Idaho, and Washington. Known for its efficiency in the local market, Ontrac aims to provide a swift and reliable alternative to national carriers. The company primarily conducts home deliveries from Monday to Friday, with Saturday deliveries available in certain areas. Delivery times generally range from one to two working days, varying based on the chosen service and the package's destination.

The company offers several distinct services:

Sunrise Service: This option ensures parcel deliveries before noon from Monday to Friday across all eight states, and in some areas, even on Saturdays before 2 pm.

Sol Service: Widely utilized, this service schedules deliveries towards the end of the day, with the time frame dependent on the destination, usually within 1 to 2 working days.

Directpost Service: Tailored for last-mile delivery of heavy or bulky items, the delivery timeline varies based on shipment characteristics like weight, size, and destination.

Next Day Delivery in California: This service guarantees next-day delivery throughout California, offering a prompt solution for time-sensitive shipments.

Where is my tracking information?

Just received your shipping confirmation? Tracking details typically take 1-3 days to appear in our system. Please note that carriers may need up to 24 hours to activate your tracking information.

Are you using the correct number? Verify you're entering the tracking number rather than the order number. Look for your tracking details in your order confirmation page or shipping notification email.

My package shows delivered but I can't locate it - what next?

If you're unable to find a package that's marked as delivered, start by initiating a package investigation. Select "Tracking shows delivered; no package" from the tracking page to begin the search process. You'll receive investigation updates via email. If two business days pass without any updates or package recovery, reach out to the retailer directly for additional support.

How can I stay updated on my package status?

Keep track of your delivery with our NotifyMe Program. Simply locate your shipment and select the "NotifyMe" button beside "Shipment Progress." You can then customize your text alerts for delivery attempts, out-for-delivery notifications, and successful deliveries.

How can I get my tracking number?

Reach out to your retailer to obtain tracking information. Valid tracking numbers will contain one of these prefixes: "C", "D", "1LS", "LS", "LX", or "BN".

Can I update my delivery location after shipment?

Address modifications after shipping require retailer authorization due to security protocols. Contact your retailer directly to request any delivery address changes.

What are the weekend delivery options?

In designated service areas, deliveries are available:

• Saturday: 8 a.m. to 9 p.m.
• Sunday: 8 a.m. to 9 p.m.

How do I check my package status?

Navigate to our tracking page and input your tracking number. Select "Track Your Package" to view your current delivery status.

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• Preserving specific details like tracking number prefixes and delivery times
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Missing tracking number?

Get in touch with your retailer to obtain tracking details. Look for a tracking number starting with one of these prefixes: "C", "D", "1LS", "LS", "LX", or "BN".

Want to cancel package delivery?

Use our Virtual Chat Assistant, Wink, to create a support ticket (valid tracking number required). For packages already out for delivery, you may leave a cancellation note on your door.

How to get delivery notifications

Enable package alerts through our NotifyMe Program in three easy steps:

1. Track your package
2. Select "Get Text Alerts" next to "Shipment Progress"
3. Configure your notification preferences for delivery updates, attempts, and completion

Package delivery delayed?

We're committed to delivering your package safely. If your tracking only displays "LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE ONTRAC FACILITY," we haven't received your package yet. For tracking status unchanged after 3 business days, contact your retailer. Need additional support? Create a ticket through Wink, our Virtual Chat Assistant (tracking number required).

Can't find your delivered package?

For missing packages marked as delivered:

1. Create an investigation ticket using Wink, our Virtual Chat Assistant
2. Watch your email for investigation updates
3. If no updates after 2 business days, contact your retailer for further assistance

Adding delivery instructions?

Submit delivery instructions through Wink, our Virtual Chat Assistant (tracking number needed). Note: For packages already out for delivery, new instructions will apply to the next delivery attempt within 1-2 business days.

Questions about delivery attempts?

If you're questioning a delivery attempt status:

1. Verify your shipping address on the retailer's website
2. Submit any special instructions (access codes, delivery preferences) via Wink
3. Expect the next delivery attempt within 1-2 business days (same-day reattempts unavailable)