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順豐速運

SF Express Tracking

Enter the SF Express tracking number​ in the box below and click on search. You will receive an update on the status of your shipment or informing you that it has been delivered.

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SF Express Tracking

SF Express, also known as Shunfeng Express, is a leading logistics company founded in 1993 in Shunde, Guangdong Province, China. It is headquartered in Shenzhen and has grown to become the largest integrated logistics service provider in China and Asia, and the fourth largest globally.

How do I track my SF Express packages?

You can track your SF Express packages in two main ways: use the official tracking page or third-party platforms like 17TRACK. If you choose to use a third-party tracking page, 17TRACK would be a good choice. Also, you can track your packages from SF Express. Here are the details:

Track SF Express Packages from the Official Website

Step 1: Visit the official tracking page of SF Express.

Step 2: Locate the "Track your delivery".

Step 3: Input your poste canada tracking number in the tracking bar.

Step 4: Click on the "Track" to get the detailed info.

Using 17TRACK’s Tracking Page for SF Express Packages

Easily track your SF Express parcels using 17TRACK, a precise and comprehensive logistics tracking platform. It integrates with over 2,544 carriers like USPS, UPS, FedEx, DHL and others. Here's how to use it:

Step 1: Enter your SF Express Tracking Number. If you have multiple globle tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.

Step 2: Click the "TRACK".

Step 3: View your Tracking Information. You will see detailed tracking information including the current status, location history, and expected delivery date.

SF Express Tracking Number

Every shipment with SF Express is allocated a unique tracking number, which is the key to accessing its journey details. This number might appear in various formats:

Only Numbers: This format uses just numbers, like 123456789012345678.

Numbers and Letters: This format combines letters and numbers, such as SF1234567890123.

To locate your tracking number, check your shipping confirmation email, receipt, or the SF Express online portal under your shipment details.

SF Express Tracking Status

Here’s what various status updates typically mean, helping you gauge the progress of your shipment:

Status NameDescription
In TransitYour package is actively moving towards its final destination.
DeliveredThe package has been successfully delivered to the recipient or left at a pre-agreed safe location.
ExceptionThere may be a delay due to unexpected circumstances, such as customs detentions, incorrect addresses, or other issues that require resolution.
PendingThe shipment is temporarily on hold, waiting for further logistical arrangements or the next available transportation slot.

SF Express Delivery Time

Delivery times with SF Express depend on several factors, including the type of package, its size, weight, and destination. Additionally, processing times in the recipient country can also affect the overall delivery duration.

Service TypeDelivery AreaDelivery Timeframe
Same-Day DeliverySelect major cities in ChinaSame day (if sent before cutoff time)
Next-Day DeliveryMost urban areas in mainland China1 business day
Standard DeliveryRemote/less accessible regions in China2-3 business days
International PriorityMajor international destinations1-3 business days
International ExpressMost international destinations2-5 business days
International EconomyInternational destinations5-10 business days
Time-Definite ServicesAvailable in select areasGuaranteed delivery within specific time windows
Weekend/Holiday DeliveryAvailable in select areasAdditional fees apply

SF Express Customer Service Contact Information

SF Express offers comprehensive customer service support across different regions with specific hotlines for each area. Here’s how you can reach them:

Contact MethodRegionDetailsOperating Hours
Phone HotlinesU.S.1 855 901 1133Mon-Fri: 6:00 AM - 5:00 PM PST
Sat: 8:00 AM - 12:00 PM
Sun & Public Holiday: Closed
Phone HotlinesHong Kong+852 2730 0273Mon-Fri: 08:00 - 20:30
Sat, Sun & Public Holiday: 08:00 - 20:00
Phone HotlinesMainland China95338Mon-Sun: 08:00 - 22:00
Phone HotlinesSingapore+65 6603 0630Mon-Fri: 08:00 - 19:00
Sat: 08:00 - 15:00
Sun & Public Holiday: Closed
Phone HotlinesAustralia1300 148 168Mon-Fri: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed
IVR SystemAll RegionsAvailable via regional phone numbers24/7 automated service
Website SupportGlobalVisit "Contact Us" or "Online Service" section24/7 online access
Email SupportOverseas Warehouseoverseaswh@sf-express.comResponse time varies
In-PersonGlobalVisit local SF Express service centersHours vary by location
Complaints (Phone)All RegionsUse regional customer service hotlinesSame as phone hotline hours
Complaints (Online)GlobalOnline complaint form on website24/7 submission available


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