EVRi Suivi

What does Evri stand for?

Evri represents a phonetic spelling of "every".The rebranding of Hermes stems from the emphasis on diversity for different people, different parcels, different places, and different communities.

Where is my Evri parcel?

1. If you are the sender of a parcel, sign in to your Evri account and click on the "Your Shipments" link in the top right hand corner of the screen. You can use the search tool to locate your parcel, and view live tracking too.  

2. Both the sender and receiver can quickly track a parcel by entering the 16-digit tracking number provided in your order confirmation into the tracking search bar on our homepage. If you are a parcel recipient and have not been provided with a tracking number, please contact the sender.  

3. Numbers that begin with P, provided on Parcel Shop receipts, will not return tracking information – please use the "Your Shipments" page of your account to locate your 16-digit tracking number.

Does Evri deliver on weekends?

1. Unfortunately Evri does not currently offer delivery services on Sundays or weekend delivery. The company only delivers Monday through Saturday presently.  

2. However, Evri does deliver 6 days per week, which captures every day except Sunday. So you can ship and receive Evri parcels any day from Monday to Saturday.  

3. Some other delivery companies do provide Sunday deliveries. But weekend delivery is not a service Evri offers at this time. They may consider adding Sunday delivery in the future based on consumer demand.

How to contact Evri in real person?

Call Evri's customer service line at 0330 808 5456\. To get transferred to a live agent, provide a tracking number for an old, completed order. Use the Chatbot built into Evri's website if you have a generic query.

Why does Evri always deliver in the evening?

A few key factors influence when specifically your Evri parcel will arrive:

1. Location – Delivery times can vary based on where your parcel is being sent. More remote locations may get later deliveries.  

2. Parcel size – Larger or bulkier parcels can take longer to deliver than smaller envelopes and packages.  

3. Route optimization – Evri organizes the best routes for its couriers to deliver parcels efficiently, which impacts timing.  

4. Traffic and other delays – Adverse weather conditions, busy roads, or other delivery obstacles can delay some parcels.  

5. Seasonal volumes – Parcel volumes are higher year-round now but especially around holidays, which can cause some variances in normal delivery times.

The tracking updates and estimated delivery time Evri provides for your parcel will reflect their best assessment of when to expect your delivery based on these factors. But some variability is to be expected.

How to track your parcel with Evri UK?

With Evri parcel tracking, you can track your Evri parcel using your 16-digit Evri tracking number, which is the barcode number. To track Evri parcel deliveries, you'll have been given this Evri tracking number when you booked your order. Or, if you're receiving a parcel, the sender should be able to give this to you so you can use Evri track to monitor your delivery.

If your courier has already attempted to deliver your parcel, you should've received a calling card with an eight-digit number printed on it, and you can use this to track your Evri parcel instead using the Evri track service.

How do I track my international parcel with Evri tracking UK?

You can track an international parcel using Evri track parcel service in exactly the same way you'd track a UK delivery with tracking Evri, but you'll need to use our International tracking tool.

How do I track my return parcel?

You can use Evri return tracking to monitor your returned parcel by following the tracking link that you'll see in the email confirming your return. But if you didn't receive or can't find this email, no problem – you can use Evri track return with either your Evri ParcelShop tracking number or your 16-digit tracking number.