Hermes Tracking

Hermes Tracking

Hermes, established in Hamburg, Germany, is an international courier and logistics company. Today, Hermes represents market-leading logistics and trade services, forging partnerships with an increasing number of international logistics providers operating in the e-commerce sector.

Hermes has been a household name in courier services for over 40 years, employing more than 15,000 people and maintaining a fleet of vehicles to facilitate international package delivery. On March 11, 2022, the Hermes Group announced their rebranding to Evri.

How do I find my Hermes tracking number?

Finding your Hermes/Evri tracking number is simple. You can find it on the shipping label, the receipt, or the parcel itself. If you are the recipient, the Hermes tracking number can be found at your email address. The tracking number consists of 16 characters long.

How do I track Hermes Packages?

You can track your Hermes packages in two main ways: use the official tracking page or third-party platforms like 17TRACK. If you choose to use a third-party tracking page, 17TRACK would be a good choice. Also, you can track your packages from Hermes (DE). Here are the details:

Track Hermes Packages from the Official Website

Step 1: Visit the official tracking page of Hermes.

Step 2: Locate the "Track Your Shipment" or similar section on the homepage. This could be in the top right corner, bottom left of the page, or another prominent location.

Step 3: Input your unique tracking number, Shipment ID, PRO number, or Order ID in the designated field.

Step 4: Click on the "Track" or similar button to get the detailed info.

Using 17TRACK ’s Tracking Page for Hermes Packages

Easily track your Hermes parcels using 17TRACK, a precise and comprehensive logistics tracking platform. Here's how to use it:

Step 1: Enter your Hermes (DE) Tracking Number.If you have multiple globle tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.

Step 2: Click the "TRACK" .

Step 3: View your Tracking Information. You will see detailed tracking information including the current status, location history, and expected delivery date.

Hermes Delivery Time

Hermes provides global delivery services, covering various continents, countries, and territories. Delivery times with Hermes depend on several factors, including the type of package, its size, weight, and destination. Additionally, processing times in the recipient country can also affect the overall delivery duration.

What do I do if the Hermes parcel is not delivered?

If a package fails to be delivered, Hermes provides various safety measures depending on the specific reason.

Some of these include:

• If a Hermes package cannot be delivered because the recipient is not home, the courier will attempt to deliver the package the next day, usually leaving a note or trying to contact the customer to notify them of the failed delivery. Customers can also choose to collect their package from a local depot if they prefer.
• If the package remains undelivered on the second day, the courier will make a third and final attempt the next day. If the package still cannot be delivered, the courier will leave a card for the customer to contact the company and agree on an alternative delivery time, and the package may remain at the local depot until the customer makes contact. After a period (which may vary but is typically around 14 days), the package may be returned.
• If a package address cannot be found, the customer will be contacted using the information provided when purchasing Hermes delivery service (usually via email). However, this is unlikely to occur as delivery addresses are typically validated as valid before shipping can proceed. If you're shipping to specific rural or unusual addresses, such as Alaska or Ireland, make sure to double-check the address when entering it. Invalid addresses are usually flagged, but this isn't guaranteed.
• If your Hermes package encounters customs issues. This can happen for various reasons, such as prohibited items in the goods or package, or unpaid taxes that need to be paid. To ensure you don't experience customs delays, make sure that when purchasing goods, you as the shipper or merchant selling the goods understand any additional import duties that customs may levy and have informed the recipient. If you're shipping to countries within the EU, you can even collect VAT at the point of sale, which has multiple benefits, including eliminating any hidden fees and faster delivery. For more information about this service (known as IOSS), click our dedicated IOSS Solutions page. This only applies to distance sellers exporting goods to EU buyers. Alternatively, if you're a buyer, make sure to check with the merchant before purchasing.
• Prohibited items. Check with your courier and review the prohibited items list for the destination country before sending. If your item is unusual in size or shape, or you think it might fall under prohibited items (for example, if you're shipping sensitive documents, biological items, items containing explosives, etc.), you must check first to avoid disappointment.

If a package fails to be delivered for any reason, you should contact the company as soon as possible to make alternative arrangements. However, sometimes packages may be returned or seized (especially when they contain prohibited items or unpaid taxes).